Privacy Policy

When you make a reservation, enquire about our services, or interact with our website, we may collect the following personal information:

• Full name, email address, and telephone number

• Passport or national identification details (required for Indonesian hotel registration)

• Payment card information (processed securely via our booking partners)

• Check-in and check-out dates, number of guests, room preferences, and special requests

• IP address, browser type, and browsing behaviour on our website

• Communications you send to us via email, telephone, or WhatsApp

We use the personal information we collect to:

• Process and confirm your reservation and provide the services you have requested

• Communicate with you before, during, and after your stay

• Meet our legal obligations under Indonesian hospitality regulations

• Send you promotional offers, newsletters, and special packages (only where you have opted in)

• Improve our website, services, and guest experience

• Respond to reviews and handle complaints or feedback

We process your personal data on the following legal bases:

• Contractual necessity — to fulfil your booking and deliver the services you have booked

• Legal obligation — to comply with Indonesian law, including hotel guest registration requirements

• Legitimate interests — to operate and improve our business, prevent fraud, and ensure security

• Consent — where you have explicitly opted in to receive marketing communications

We do not sell, rent, or trade your personal information. We may share your data with:

• Booking platforms (Booking.com, Agoda, Expedia) where your reservation was made

• Payment processors and banking partners for secure transaction handling

• Indonesian government authorities as required by hotel registration law

• Service providers who assist us in operating our website and delivering services (they are bound by confidentiality obligations)

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law.

We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Reservation records are kept for a minimum of 5 years in compliance with Indonesian tax and hospitality regulations.

Marketing preferences and consent records are retained until you withdraw consent.

Subject to applicable law, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data, subject to our legal obligations

• Withdraw consent for marketing communications at any time

• Object to the processing of your data for direct marketing

To exercise any of these rights, please contact us at: info@holidayresortlombok.com

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content.

Essential cookies are required for the website to function correctly. Analytics cookies (such as Google Analytics) help us understand how visitors interact with our site. Marketing cookies may be used to display relevant advertisements.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of the website.

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, and unauthorised disclosure or access.

Payment card data is processed by PCI DSS-compliant third-party payment processors and is never stored on our servers.

While we take all reasonable precautions, no data transmission over the internet can be guaranteed to be 100% secure.

Our website may contain links to third-party websites including booking platforms, travel guides, and social media networks. We are not responsible for the privacy practices or content of those websites.

We encourage you to read the privacy policy of any third-party website you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised effective date.

Continued use of our website following any changes constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or the way we handle your personal data, please contact us:

Holiday Resort Lombok

Jln. Raya Senggigi, Mangsit, Senggigi, NTB 83355, Lombok, Indonesia

Email: info@holidayresortlombok.com

Phone / WhatsApp: +62 821 4440 4046